Thirty8 Privacy Policy — User Information Protection
This Privacy Policy clearly explains how thirty8 collects, uses, stores, and protects your personal information as a user of our platform in Malaysia.
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What Information Do We Collect from You?
Account Information
During registration, thirty8 collects information such as your full name, email address, phone number, and date of birth. This information is used to verify your identity and confirm that you meet the minimum age requirement.
You are responsible for ensuring that all information provided is accurate and up to date. Inaccurate information may affect the account verification process or the withdrawal of winnings.
Device and Browser Information
We automatically record technical information when you access the thirty8 platform, including device type, operating system, web browser used, IP address, and access time.
This information helps us identify technical issues, maintain account security, and enhance the user experience — particularly for users accessing the platform via mobile phone.
Payment Information
When you make a deposit or withdrawal in Malaysian Ringgit (RM), we record transaction details such as the amount, payment method, and time of transaction.
We do not directly store your bank card numbers or banking passwords. All transactions are processed through payment channels that use high-level encryption.
Usage Data and Preferences
We record usage patterns on the thirty8 platform, including games played, time spent, and navigation preferences. This data is used in aggregate to improve platform features.
Usage data is not linked directly to your personal identity in our internal reports, except for security or legal compliance purposes.
How Do We Use This Information?
Thirty8 uses the information collected for the following purposes, each directly related to the delivery of our services to you:
- Account management — processing registrations, verifying identities, enabling secure logins, and delivering effective customer support.
- Transaction processing — handling deposits inRM, processing withdrawal of winings, and maintaining accurate financial records for each account.
- Platform Security — detecting unusual activity, preventing fraud, identifying unauthorised login attempts, and protecting the thirty8 platform ecosystem.
- Service improvements — analysing usage patterns in aggregate to improve the platform's interface, speed, and features particularly on mobile devices.
- Legal compliance — meeting applicable legal requirements in Malaysia relating to record-keeping and financial reporting.
We do not use your personal information to make automated decisions that significantly affect you without any human review.
Data Storage, Security, and Information Sharing
How Your Data is Stored Securely
Thirty8 user data is stored on servers protected by SSL encryption and strict access controls. Account passwords are not stored in their original form — they undergo a one-way hashing process, meaning that even in the event of a data breach, your original password is not directly exposed.
Sharing with Third Parties
Thirty8 does not sell, rent, or share your personal information with third parties for marketing purposes. Information is only shared in very limited circumstances — when required to process payments through approved financial processors, or when mandated by a court order or applicable Malaysian law.
All third-party payment processors we work with are bound by strict data protection agreements and are required to meet security standards equivalent to our own.
Your Rights as a thirty8 User
You have the right to request a copy of all personal information we hold in relation to your account. Requests can be submitted by emailing our support team.
If you believe the information we hold about you is inaccurate or out of date, you have the right to request a correction. Log in to your account or contact support to update your personal details.
You may request account closure and deletion of your personal data, subject to legal record-keeping requirements that may obligate us to retain certain records for a specified period.
Policy Changes and How to Contact Us
Thirty8 reserves the right to update this Privacy Policy at any time. Significant changes will be communicated to active users via a notice on the platform. Continued use of the platform after changes are published constitutes acceptance of the latest version of this policy.
For any enquiries regarding privacy, data rights, or to submit an access or erasure request, please contact us at [email protected]. You may also refer to FAQ for general guidance on account and platform security.
Your Data Security is Our Priority
Sign up for a thirty8 account with confidence — our platform puts your personal data protection first at every step.
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